Who is responsible for your information
The data controller is Gustav Fyhn, operating as Melon Studios under the FinalCloud brand, at Dalagervej 12, 6623 Vorbasse, Denmark. Contact support@finalcloud.net about your information, write to this postal address, or open a support ticket from your account.
Information used by the website
We store your name, email address, sign-in method, account settings, service orders, project notes, subscription and invoice references, and support correspondence. Email sign-up stores a salted password hash. Session and verification tokens are stored as hashes.
Google sign-in requests your basic profile and email address. Discord sign-in requests your identity and email address. These sign-in flows do not request access to your Google files, Gmail, Discord messages, or server administration.
Why it is used
Account information identifies you and keeps your services and billing together. Order information is used to deliver the work you request. Billing information records payment and subscription status. Support messages are used to respond to your requests, and security information helps protect accounts and prevent abuse.
Payments and service providers
Stripe hosts payment checkout and the billing portal. Card information is entered on Stripe, and this application stores billing references and payment status. Cloudflare hosts the application, its database, and the support email system. Google and Discord process their respective sign-in flows under their own policies.
Cookies
The website uses necessary sign-in and security cookies. Account sessions last up to seven days unless you sign out sooner. OAuth sign-in state expires after ten minutes. The website does not include advertising or marketing analytics trackers.
Support email and server data
Incoming support email is visible to the administration team. An email sender address does not authenticate a customer or grant access to a private ticket. Email attachments are currently omitted from the inbox. Do not send credentials in tickets or order notes.
Surveillance work may require relevant server data. The information and access needed for that work are agreed with the server owner before collection begins. This storefront does not automatically connect to a game server or collect its telemetry.
Access, corrections, and deletion requests
You can view services, billing records, and support tickets from your account and edit your display name. Contact support to request access to, correction of, or deletion of other account information. Requests are reviewed alongside outstanding services and necessary billing records.